Alert – U.S. Embassy Jakarta, Indonesia, April 8, 2020
Location: Indonesia
Event: Alert: Limited Passport Services, U.S. Embassy Jakarta, Indonesia
Current Status of Passport Services
Because of public health measures to prevent the spread of COVID-19, effective March 20, 2020, the U.S Department of State began limiting its passport operations. Effective April 2, we have further limited our ability to offer routine passport and citizenship services overseas.
If you have recently applied for a passport or citizenship service, you should expect significant delays receiving your passport and your citizenship evidence documents. Contact the U.S. Embassy in Jakarta to check on the status of your passport or citizenship document such as a Consular Report of Birth Abroad (CRBA). Please consider waiting to apply until we resume normal operations.
In an emergency, the U.S. Embassy Jakarta can assist with an emergency passport for an adult or a minor. If you have not received your Consular Report of Birth Abroad (CRBA), an emergency passport may be issued as proof of citizenship.
For U.S. citizens in the United States, we are only able to offer in-person service at domestic passport agencies or centers for customers with a qualified life-or-death emergency and who need a passport for immediate international travel within 72 hours.
We encourage you to enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest updates in your country, as well as the days and hours of American Citizen Services and possible evacuation plans.
Actions to Take:
- Consult the CDC website for the most up-to-date information.
- For the most recent information on what you can do to reduce your risk of contracting COVID-19 please see the CDC’s latest recommendations.
- Visit the [https://travel.state..gov/content/travel/en/traveladvisories/ea/novel-coronavirus-hubei-province–china.html] COVID-19 crisis page on travel.state.gov for the latest information.
- Check with your airlines or cruise lines regarding any updated information about your travel plans and/or restrictions.
- Visit our Embassy webpage for information on conditions in Indonesia.
- Visit the Department of Homeland Security’s website on the latest travel restrictions to the United States.
- Seek medical care right away if you believe you may have COVID-19 (or similar symptoms) or were exposed to someone who may have COVID-19 in the last six weeks.
Assistance:
- U.S. Embassy Jakarta, Indonesia
+62-21-5083-1000
https://id.usembassy.gov/
JakartaACS@state.gov - U.S. Consulate General Surabaya, Indonesia
+62-31-297-5300or +62-21-5083-1000 after hours
https://id.usembassy.gov/embassy-consulates/surabaya/
SurabayaACS@state.gov - U.S. Consular Agency in Bali, Indonesia
+62-361-233-605 or +62-21-5083-1000 after hours
CABali@state.gov - For regular updates, follow the U.S. Consulate General in Surabaya on Twitter and Facebook and the U.S. Embassy in Jakarta at Twitter and Facebook
- State Department – Consular Affairs
1-888-407-4747 or 1-202-501-4444 - Follow us on Facebook and Twitter
- Indonesia Country Information
Enroll in Smart Traveler Enrollment Program (STEP) to receive security update
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