The Embassy’s consular section is responsible for two broad categories of activities: Visa services to Indonesian and third-country nationals and services to U.S. citizens.
Visa services consist of processing applications for nonimmigrant and immigrant visas. Nonimmigrant visa applicants include visitors to the United States for business and pleasure, students who plan to study in the United States, and others whose purpose of travel to the United States is temporary in nature and who intend to return to Indonesia upon completion of the purpose of their visit. Immigrant visa applicants are those who plan to become permanent residents of the United States. Both nonimmigrant and immigrant visa applicants must meet the requirements of United States immigration law and regulations in order to be processed and issued visas.
Non-immigrant visas interview appointments are on weekdays, excluding U.S. and Indonesian holidays, at 07:00 and 09:00.
Immigrant visa interview appointments are on weekdays, excluding U.S. and Indonesian holidays, from 12:30-14:30.
U.S. citizen services includes assisting U.S. citizens with U.S. passport issuances, preparing reports of birth and death abroad, notarial services, processing U.S. federal benefits, and providing certain emergency services to U.S. citizens in Indonesia.
U.S. citizen services appointments are on weekdays, excluding U.S. and Indonesian holidays, from 12:30-14:30.
Contact the Consular Section
Jl. Medan Merdeka Selatan No. 3 – 5
Jakarta 10110, Indonesia
Public Affairs Section
The Public Affairs Section has its main offices in the Embassy Annex building.
The Public Affairs Section organizes informational and cultural programs about the United States for Indonesian audiences. These include, among others, educational exchanges, speakers and seminars, Digital Video Conferences (DVCs), press conferences, a book translation program and dissemination of print materials about the United States. The Public Affairs Section issues all Embassy press releases and the Press Attachè serves as the official spokesperson for the Embassy.
The Public Affairs Section also operates the MyAmerica Jakarta, a sophisticated state-of-the-art research and information service, housed within the Embassy Annex building.
The Public Affairs Section conducts the Embassy’s information and cultural programs. A Regional English Language Officer based in Jakarta supports English-teaching activities throughout Indonesia and the region.
The Information Resource Center, formerly known as Zorinsky Research and Information Service (ZoRIS), a state-of-the-art research facility, contributes to the Public Affairs programs.
Fulbright Educational Exchanges are administered by a bi-national commission known as AMINEF, the American-Indonesian Exchange Foundation. AMINEF also operates an Educational Advising Service (EAS), which provides information and counseling for students interested in studying in the United States. For more information, please visit Educational Advising page.
More Information: Press Support & Resources
Economic and Environment Section
The Economic and Environment Section plays a leading role in achieving the objectives of the Economic and Development Pillar in the U.S. Indonesia Comprehensive Partnership. The section focuses on a full range of bilateral and multilateral economic issues as well as environmental, science, technology, and health matters. It coordinates closely with other U.S. government agencies to promote U.S. economic goals and facilitate economic ties between the United States and Indonesia.
The Economic Section is divided among three focus areas:
The Environment, Science, Technology, and Health (ESTH) Unit is responsible for advocacy on a full range of environment, science, technology, and health issues as well as liaison with U.S. government agencies such as the U.S. Forest Service, Environmental Protection Agency, NOAA, the U.S. Fish and Wildlife Service, CDC, Health and Human Services, NASA and others to advance U.S. government interests in climate change, marine conservation, public health, science and technology, the environment, and low carbon economic development.
The Trade and Investment Unit promotes bilateral trade and investment, aiming to bolster trade and investment ties between the United States and Indonesia. The unit coordinates with several U.S. government agencies, including the Department of Commerce, Office of the U.S. Trade Representative, Department of Agriculture, and Department of Energy, to pursue new opportunities, identify and remove barriers, promote transparency, and improve the investment climate in Indonesia.
The Macroeconomic and Finance Unit promotes cooperation between the United States and Indonesia to build greater economic prosperity and strengthen international economic security with a focus on infrastructure and entrepreneurship.
Jakarta Library of Congress
Library of Congress in Southeast Asia (LOC) is one of six regional centers of the Library of Congress abroad that acquires and distributes library and research materials in paper and electronic formats from countries where such materials are essentially unavailable through conventional acquisitions methods for Congressional use. Jakarta and its four other embassy offices in Southeast Asia is called upon to provide some informational assistance to the US Congress.
We also acquire annually more 100,000 publications for more than 30 US and international research libraries who participate in the Southeast Asia Cooperative Acquisitions Program (CAPSEA), including universities in many Congressional Districts. Our main challenge today is to effectively provide seamlessly both printed and electronic format information to the end users.
Defense Attache Office
The Defense Attachè Office (DAO), headed by the Defense Attachè, is located in the Chancery. The United States Army, Navy, Air Force and Marine Corps all have personnel assigned to the DAO. DAO personnel maintain military-to-military contact with their counterparts in Indonesia.
DAO personnel also assist Indonesia in the modernization of its armed forces by helping to obtain U.S. military equipment and by conducting military exchange programs that enable some of Indonesia’s military officers to study temporarily at U.S. military schools.
Office of Defense Cooperation
The Office of Defense Cooperation (ODC) provides advice and assistance to the Defense Attaché and the Chief of the U.S. Diplomatic Mission on security assistance matters and develops plans and programs in support of U.S. and Indonesian policies. ODC programs are aimed at providing assistance to the professionalization of the Indonesian military and increasing the capabilities of those civilian government agencies that exercise control over the military. These program include providing training and education for Indonesian military and civilian government officials, as well as planning and supervising military to military engagement activities in conjunction with U.S. Embassy and U.S. Pacific Command goals.
ODC also provides guidance and assistance to Indonesian officials seeking military equipment from U.S. business or government sources. The director of ODC is U.S. Army Colonel, whose title is Military Attaché for Defense Cooperation. The ODC office is located in the Chancery.
Fleet Post Office
The Fleet Post Office (FPO) located in the Chancery Compound, American Embassy Jakarta, is a U.S. Navy component of the Military Postal Service (MPS), which includes Navy, Marine Corps, Army and Air Force postal operations. The MPS is an extension of the United States Postal Service (USPS), and operates under an agreement between the Department of Defense (DOD), USPS, and host countries.
The Military Postal Service Agency (MPSA) is responsible for the direction and administration of the MPS. MPSA headquarters are located in Alexandria, VA. The mission of the MPS is to provide postal service to DOD agencies in support of DOD missions. The ultimate goal of the MPS is to provide a level of service to authorized users equal to that provided by the USPS to the civilian population of the U.S.
The Chief of Naval Operations (CNO) directs the MPS within the Department of the Navy (DON). Commander, Naval Supply Systems Command (COMNAVSUPSYSCOM) coordinates the MPS within the DON. Each Fleet Commander in Chief is directly responsible for the administration, operation, and monitoring of the MPS within their respective theatre, therefore, Commander in Chief, U.S. Pacific Fleet (CINPACFLT), is responsible for the administration, operation, and monitoring of Pacific Fleet FPO’s.
The NRCC DET Jakarta FPO is a detachment of U.S. Naval Regional Contracting Center (NRCC), Singapore, and is under the operational and administrative control of Commanding Officer, NRCC, Singapore, through the on site Detachment Officer In Charge (DET OIC). The FPO provides postal services comparable to those provided by full service U.S. Post Offices. It is staffed by one U.S. military DET OIC, 2 U.S. citizen, and 3 Foreign Service Nationals.
Customer service hours are from 0900-1500 Monday through Friday, less American and Indonesian national holidays.
For specific FPO Jakarta operation information, contact the FPO via
Commercial Telephone: (62-21) 3435-9181/ 9183;
Commercial Fax: (62-21) 386-2259;
U.S. Mail: Postal Officer, American Embassy Jakarta, FPO AP 96520-8137.
Community Liaison Office
The Community Liaison Office (CLO) works with US personnel and family members to maintain high morale at post. The CLO assists individuals in adjusting to post environment, identifies the needs of the US mission community and responds with appropriate service, information and referral. The CLO advises post management on community matters and functions as a resource for employees and family members at post.
There are eight principal service areas that the CLO is responsible for:
- Welcome and orientation
Download: Pre-arrival Booklet Embassy in Jakarta – An Overview (PDF 482 KB),
- Community liaison,
- Education liaison
Download: Education Information for Families with Children (PDF 141 KB),
- Information and resource management,
- Guidance and referral,
- Crisis management and security liaison,
- Employment liaison,
- Events planning.
US State Department
The State Department is the lead U.S. government component of the U.S. Mission. The Foreign Service of the United States is America’s diplomatic service and is responsible for advancing U.S. interests and fostering international relationships through the exchange of representatives.
The Foreign Service supports the President and Secretary of State in planning, making, and pursuing America’s foreign policy goals, objectives and interests. It involves the functions of representation; administration of U.S. overseas missions; caring for Americans abroad; public diplomacy; and reporting, communicating, and negotiating on political, economic, consular, administrative, cultural, and commercial affairs.
The U.S. Agency for International Development (USAID) in Indonesia is headed by the Mission Director and Deputy Mission Director. On behalf of the American people, USAID improves lives and accelerates progress around the world. USAID helps strengthen Indonesia’s democracy, expand essential services to the poorest and most vulnerable, partners with Indonesia in addressing global and regional challenges such as climate change and infectious disease, and collaborates on science, technology and innovation.
USAID works with the Indonesian government, local leaders, the private sector, civil society, and development partners to help Indonesia address its national development gaps and support its efforts to address global issues. In 2013, USAID contributed approximately $150 million in assistance to Indonesia.
US Department of Commerce
The U.S. Department of Commerce (USDOC) is also represented in Indonesia. The U.S. Department of Commerce, also known as the Foreign Commercial Service (FCS), is located in the Chancery. The Foreign Commercial Service’s (FCS) mission is to promote exports of goods and services from the U.S. and to advocate U.S. business interests abroad.
FCS personnel assist export-oriented firms in taking advantage of trade opportunities by providing individualized counseling and advice, overseas market insight information, contact services, advocacy support, and other promotional activities. The Department of Commerce operates the U.S. Commercial Center in Jakarta’s main business district.
Foreign Agricultural Service
The Foreign Agricultural Service’s (FAS) Office of Agricultural Affairs represents the U.S. Department of Agriculture in Indonesia and works closely with Government of Indonesia, U.S. exporters, Indonesian importers, and Indonesian universities, as well as U.S. land grant universities.
FAS seeks to increase sales of U.S. agricultural products to Indonesia, develop new markets, increase competitiveness for U.S. agriculture, and build Indonesia’s agricultural and trade capacity. FAS is also responsible for bilateral agricultural trade negotiations.
FAS / Agricultural Affairs Office American Embassy, Jakarta
Telephone: (62-21) 3435-9161 Fax: (62-21) 3435-9920
Office Hours: 7:30 a.m. – 4:00 p.m.