Emergency Contact

The U.S. Consulate in Surabaya provides a range of services for U.S. citizens who are visiting or residing in our consular district in Indonesia, which includes Bali, East Java, Sulawesi, West Timor, West Nusa Tenggara and East Nusa Tenggara, Lombok, and the Malukus. If you need assistance in Jakarta, West Java, Sumatra, Kalimantan or Papua, please contact the U.S. Embassy in Jakarta here.

For emergencies in the U.S. Consulate Surabaya district, please call us at:

  • +62-31-297-5300 (during business hours) or;
  • +62-21-5083-1000, press 1 for assistance (after hours emergency phone)

Our physical address and contact information are:

Jl. Citra Raya Niaga No. 2
Surabaya, Indonesia 60217
Tel: (62) 31-297-5300
E-mail for American citizen services inquiries: SurabayaACS@state.govE-mail for visa inquiries: support-indonesia@ustraveldocs.com

Please see the Additional Resources topics to the right of the page for more information on the type of services we provide during emergency and urgent situations.