U.S. Citizen Services

The U.S. Consulate in Surabaya provides a range of services for U.S. citizens who are visiting or residing in our consular district in Indonesia which includes Bali, East Java, Sulawesi, West Timor, West Nusa Tenggara and East Nusa Tenggara, Lombok, and the Malukus. During your time in Indonesia, especially the popular island destination of Bali, please be safe and well-informed in your travels. All American citizens traveling to Indonesia are strongly encouraged to carefully read the U.S. Department of State’s Travel Advisory page for Indonesia.

  • If you need assistance in Jakarta, West Java, Sumatra, Kalimantan or Papua, please contact the U.S. Embassy in Jakarta here.
  • For information on our Consular Agency in Bali, please click here.

Routine services in Surabaya are offered Monday through Friday, 10:00 – 11:00 am and 01:00 – 02:30 pm, by appointment only. The Consulate is closed on weekends and on most Indonesian and U.S. holidays.

If you have an emergency, please call us at (62) 31-297-5300 during business hours or call our after hours emergency phone:  +62-(0)21-5083-1000, select 0 to speak with the operator.