U.S. Citizen Services

The U.S. Consulate in Surabaya provides a range of services for U.S. citizens who are visiting or residing in our consular district in Indonesia which includes Bali, East Java, Sulawesi, West Timor, Nusa Tenggara Barat and Nusa Tenggara Timur, and the Malukus.  If you need assistance in Jakarta, West Java, Sumatra, Kalimantan or Papua, please contact the U.S. Embassy in Jakarta here.

For information on our Consular Agency in Bali, please click here.

Routine services in Surabaya are offered Monday through Friday, 10:00 – 11:00 am and 01:00 – 02:30 pm, by appointment only. The Consulate is closed on weekends and on most Indonesian and U.S. holidays.

For appointments in Surabaya, please go here.

For appointments in Bali, please go here.

If you have an emergency, please call us at (62) 31-297-5300 during business hours or call our after hours emergency phone:  +62-(0)21-5083-1000, select 0 to speak with the operator.