The U.S. Consulate General in Surabaya alerts U.S. citizens that Indonesian authorities re-opened the Bali airport on November 29 at 3:00 p.m. local time. However, each airline will make its own determination regarding whether or when to resume flight operations. Travelers can also exit the island of Bali via the port in Gilimanuk in West Bali, with ferry service to Java. The airport on the neighboring island of Lombok is also open, though some airlines have cancelled flights.
Mt. Agung remains at Level 4, the highest alert level, and continues to emit ash.
Airport Status: The Bali airport status may change and travellers should check the status of the Bali airport at https://www.bali-airport.com/id and the Lombok airport at: https://lombok-airport.co.id. Please contact your airline for up to date information on your flight. Information on the volcano’s latest status can be found on the following websites: https://magma.vsi.esdm.go.id/, http://www.vsi.esdm.go.id/ and https://www.bnpb.go.id/.
Restrictions: The exclusion zone is currently approximately 5 miles (8 km) from the crater, with an increased range of 6.5 miles (10 km) for areas North-Northeast and East-Southeast-Southwest of the volcano. U.S. citizens are advised to avoid travel to the restricted area around Mt. Agung and monitor local media for updates. Mt. Agung is approximately 36 miles (58 kilometers) straight-line distance from Ngurah Rai Airport and popular tourist destinations of Kuta and Seminyak.
We encourage U.S. citizens in Bali to notify friends and family of their well-being and to update their status on social media, as well as follow us on Twitter and Facebook for regular information.
Persons with information or questions about U.S. citizens in Bali who require assistance should contact the U.S. Consulate General in Surabaya at +62 31-297-5300, 7:30 a.m. to 4:00 p.m. Monday through Friday or +62 81-133-4183 for after-hours emergencies.
U.S. citizens can also call 1-888-407-4747 toll-free in the United States or 1-202-501-4444 from other countries from 08:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday.
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For further information about security in Indonesia:
- See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Indonesia Country Specific Information.
- Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
- Follow the State Department’s Bureau of Consular Affairs on Twitter and Facebook.
- Follow the U.S. Consulate General in Surabaya on Twitter and Facebook. Follow the U.S. Embassy in Jakarta on Twitter and Facebook.
- The U.S. Consulate General in Surabaya (https://id.usembassy.gov/) is located at Jl. Citra Raya Niaga No. 2, Surabaya and can be contacted at +62 31-297-5300, 7:30 a.m. to 4:00 p.m. Monday through Friday. The after-hours emergency number for U.S. citizens is +62 81-133-4183. The American Citizen Services Unit of the Consulate General can also be reached by e-mail at SurabayaACS@state.gov.
- The U.S. Embassy in Jakarta (https://id.usembassy.gov/) is located at 5 Jalan Medan Merdeka Selatan, Jakarta, and can be contacted at +62-21 3435-9055/9054, 7:30 a.m. to 4:00 p.m. Monday through Friday. The after-hours emergency number for U.S. citizens is+62-21 3435 9000, then press 0 for the operator. The American Citizen Services Unit of the Embassy can also be reached by e-mail at jakartaacs@state.gov.
