The U.S. Consulate General in Surabaya alerts U.S. citizens that Mt. Agung, an active volcano in East Bali, erupted on November 21 and November 25 and is currently emitting significant ash. The Indonesian Center for Volcanology and Geological Hazard Mitigation has raised the alert level to Level 4, its highest. As of November 27, the ash cloud has currently closed the Bali airport. The airport on the neighboring island of Lombok is currently open, and the port in Gilimanuk in West Bali serving ferries to the island of Java remains open.
Status: Travelers may check the status of the Bali airport at https://www.bali-airport.com/id and the Lombok airport at: https://lombok-airport.co.id Please contact your airline for up to date information on your flight. Information on the volcano’s latest status can be found on the following websites: https://magma.vsi.esdm.go.id/, http://www.vsi.esdm.go.id/ and https://www.bnpb.go.id/.
Restrictions: The exclusion zone is currently approximately 5 miles (8 km) from the crater, with an increased range of 6.5 miles (10 km) for areas North-Northeast and East-Southeast-Southwest of the volcano. U.S. citizens are advised to avoid travel to the restricted area around Mt. Agung and monitor local media for updates. Mt. Agung is approximately 36 miles (58 kilometers) straight-line distance from Ngurah Rai Airport and popular tourist destinations of Kuta and Seminyak.
We encourage U.S. citizens in Bali to notify friends and family of their wellbeing and to update their status on social media.
Persons with information or questions about U.S. citizens in Bali who require assistance should contact the U.S. Consulate General in Surabaya at +62 31-297-5300, 7:30 a.m. to 4:00 p.m. Monday through Friday or +62 81-133-4183 for after-hours emergencies.
For further information about security in Indonesia:
- See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Indonesia Country Specific Information.
- Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
- Follow the State Department’s Bureau of Consular Affairs on Twitter and Facebook.
- Follow the U.S. Consulate General on Twitter and Facebook.
- The U.S. Consulate General in Surabaya (https://id.usembassy.gov/) is located at Jl. Citra Raya Niaga No. 2, Surabaya and can be contacted at +62 31-297-5300, 7:30 a.m. to 4:00 p.m. Monday through Friday. The after-hours emergency number for U.S. citizens is +62 81-133-4183. The American Citizen Services Unit of the Consulate General can also be reached by e-mail at SurabayaACS@state.gov.
- The U.S. Embassy in Jakarta (https://id.usembassy.gov/) is located at 5 Jalan Medan Merdeka Selatan, Jakarta, and can be contacted at +62-21 3435-9055/9054, 7:30 a.m. to 4:00 p.m. Monday through Friday. The after-hours emergency number for U.S. citizens is+62-21 3435 9000, then press 0 for the operator. The American Citizen Services Unit of the Embassy can also be reached by e-mail at firstname.lastname@example.org.
- Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).