Changes below to the main U.S. Embassy and American Citizen Services phone numbers. Our street address and the public entrance for consular services remains the same.
Embassy of the United States of America
Jalan Medan Merdeka Selatan, No. 5
Jakarta 10110, Indonesia
The Jakarta Embassy’s phone number for American Citizens Services has changed! Our new number is +62-21-5083-1155. In case of an after-hours emergency, please dial +62-21-5083-1000 and press “0” to speak to an operator.
The email for the Jakarta American Citizens Services Unit is the same: JakartaACS@state.gov.
Further Assistance:
- U.S. Embassy Jakarta
+62-21-5083-1155; after-hours: +62-21-5083-1000 then press 0
JakartaACS@state.gov; https://id.usembassy.gov/
- U.S. Consulate General Surabaya
+62-31-297-5300; after-hours: +62-81-133-4183
SurabayaACS@state.gov; https://id.usembassy.gov/
- U.S. State Department – Consular Affairs – 888-407-4747 or 202-501-4444
- Enroll in the Smart Traveler Enrollment Program (STEP)to receive security messages and make it easier to locate you in an emergency.
