Emergency Contact – All Locations

Emergency Contact for U.S. Embassy Jakarta

To contact the American Citizen Services Section to report an emergency – death or arrest of a U.S. citizen – please call the following number:

  • +62-21-5083-1000, select 0 to speak with the operator

If you require medical or legal assistance, you may wish to consider the following information:

Emergency Contact for U.S. Consulate General in Surabaya

If you have an emergency, please call us at (62) 31-297-5300 during business hours, or call our after hour’s emergency phone: (62) 81-133-4183

Our physical address and contact information are:

U.S. Consulate General
Jl. Citra Raya Niaga No. 2
Surabaya, Indonesia 60217
Tel: (62) 31-297-5300
E-mail for American citizen services inquiries: SurabayaACS@state.gov
E-mail for visa inquiries: ConSurabaya@state.gov

Emergency Contact for U.S. Consulate in Medan

U.S. Consulate in Medan only provides limited assistance to America Citizen in Sumatra, as mentioned below.

  1. Provision of emergency American Citizen Services (ACS) only.
  2. No visa or routine American Citizen Services (ACS), such as passports, social security administrations.

For American citizen services, please click here.
For Non-Immigrant visa inquiry, please click here.
For Immigrant visa inquiry, please click here.

Our physical address and contact information are:

The Consulate of the United States of America
Uni Plaza Building
4th Floor (West Tower)
Jl. Let. Jend. MT Haryono A-1
Medan 20231, Indonesia

Tel: (62-61) 451-9000
Fax: (62-61) 455-9033
Email: Sumatra@state.gov

Emergency Contact for U.S. Consulate in Bali

During business hours if you have an emergency, please call us at (62) 361-233-605 or (62) 361-246-859.  For emergencies after business hours, you can call: (62) 81-133-4183.

Our physical address and contact information are:

U.S. Consular Agency
Jl. Hayam Wuruk 310, Denpasar
Bali, Indonesia 80235
E-mail: CABali@state.gov