Emergency Contact for U.S. Embassy Jakarta
To contact the American Citizen Services Section to report an emergency – death or arrest of a U.S. citizen – please call the following number:
- +62-21-5083-1000, press 1 for assistance
If you require medical or legal assistance, you may wish to consider the following information:
E-mail for American citizen services inquiries: JakartaACS@state.gov
E-mail for visa inquiries: JakConsul@state.gov
Emergency Contact for U.S. Consulate General in Surabaya
If you have an emergency, please call us at (62) 31-297-5300 during business hours, or call our after hour’s emergency phone:
- +62-(0)21-5083-1000, select 0 to speak with the operator
Our physical address and contact information are:
U.S. Consulate General
Jl. Citra Raya Niaga No. 2
Surabaya, Indonesia 60217
Tel: (62) 31-297-5300
E-mail for American citizen services inquiries: SurabayaACS@state.gov
E-mail for visa inquiries: ConSurabaya@state.gov
Emergency Contact for U.S. Consulate in Medan
U.S. Consulate in Medan only provides limited assistance to America Citizen in Sumatra, as mentioned below.
- Provision of emergency American Citizen Services (ACS) only.
- No visa or routine American Citizen Services (ACS), such as passports, social security administrations.
For American citizen services, please click here.
For Non-Immigrant visa inquiry, please click here.
For Immigrant visa inquiry, please click here.
Our physical address and contact information are:
The Consulate of the United States of America
Uni Plaza Building
4th Floor (West Tower)
Jl. Let. Jend. MT Haryono A-1
Medan 20231, Indonesia
Tel: (62-61) 451-9000
Fax: (62-61) 455-9033
Email: Sumatra@state.gov
Emergency Contact for U.S. Consulate in Bali
During business hours if you have an emergency, please call us at (62) 361-233-605 or (62) 361-246-859. For emergencies after business hours, you can call: +62-(0)21-5083-1000, select 0 to speak with the operator
Our physical address and contact information are:
U.S. Consular Agency
Jl. Hayam Wuruk 310, Denpasar
Bali, Indonesia 80235
E-mail: CABali@state.gov
