Steps to renewing your U.S. passport by mail (Form DS-82) and paying your application fee online via Pay.gov:

1. Verify your eligibility  to apply on Form DS-82;
2. Visit  Pay.gov  and make your online payment for your DS-82 renewal application;
3. Print out the emailed payment confirmation you receive;
4. Complete the DS-82 application form, including your signature and the date, and attach your 5cm x 5cm  photo.  The form DS-82 must be printed single-sided, on two sheets of paper. Forms that are printed double-sided cannot be processed. At ‘Mailing Address’ list your Indonesian address, even if it is only temporary.  Please include an emergency contact.  You may sign the form at home in black ink.  Digital signatures or otherwise electronically signed forms are not acceptable.
5. Mail your payment confirmation printout, your signed DS-82 application, prior passport, photo copy of your prior passport, proof of name change (if applicable), and 5cm x 5cm photo via mail or courier to the U.S. Embassy in the Jakarta or U.S. Consulate General in Surabaya. (You must include a pre-paid return envelope)

Eligibility

You are eligible to renew by mail on Form DS-82 if you can answer yes to all the following:

• I can submit my most recent U.S. passport book by mail with my renewal application;
• I was at least 16 years old when my most recent passport book was issued;
• I was issued my most recent U.S. passport book less than 15 years ago;
• My most recent U.S. passport book has/had a validity of 10 years from issuance to expiration;
• My most recent U.S. passport book was issued in my current name (or I can document my name change by submitting marriage certificate, divorce decree, or court order with my passport application;) and
• I currently reside in and/or have a valid mailing address in Indonesia.

If you are eligible to renew by mail, you do not need to make an appointment.

If you do not meet the criteria to renew by mail, you must renew your passport on Form DS-11 and make an appointment to submit an application in person.

Passport renewal by mail typically takes 4-6 weeks. If you have a need for immediate international travel, we may be able to issue you a limited validity emergency passport; please schedule an appointment to do so.  Be prepared to provide proof of your itinerary or urgent need to travel.

Online Fee Payment for DS-82 Adult Passport Renewals: 

If you will renew your passport via Form DS-82, you can pay the adult passport renewal application fee of $130.00 fee online at Pay.gov via ACH Bank Account Transfer (from a U.S. bank account), U.S. or international credit/debit card, PayPal, or Amazon Pay. This amount cannot be altered. You must pay the fee in U.S. dollars.

Pay the $130.00 passport application fee online via the U.S. government’s secure payment site . In the name fields on the payment site, please use your current legal name, even if it is different from the name that appears on your prior passport.  If you are submitting a payment on behalf of another passport renewal applicant, please enter their name.  All fields are required.

Online fee payment is currently available for passport book renewals only, and not for a passport book and passport card combination. If you wish to renew both a passport  book and card, please instead apply with DS-11 and book an appointment, as online payments for the passport card are not yet accepted.

After successfully paying the fee, you will receive a confirmation email. Please print out that electronic payment confirmation and include the printout it in the package you send to the U.S. Embassy in Jakarta or U.S. Consulate General in Surabaya.

• The payment form on Pay.gov is encrypted to ensure the security of your personal information. Pay.gov is a secure portal, used by more 40 U.S. government agencies, to collect forms and payments. Pay.gov uses 128-bit SSL encryption to protect your transaction.
• If you experience technical issues with your online payment, please email OnsiteFees@state.govwith a description or screenshots of the issue you are experiencing.

Deliverying and Receiving Your Passport by Courier

We receive DS-82 renewal application packets at the U.S. Embassy in Jakarta and at the U.S. Consulate General in Surabaya. Please mail your DS-82 application packet, including proof of your online payment, to:

Jakarta	Surabaya
Passport Team American Citizen Services, Consular Section U.S. Embassy JakartaJl. Medan Merdeka Selatan No.5Jakarta Pusat 10110Phone: +62 21 50831000	Passport Team American Citizen Services, Consular Section U.S. Consulate General SurabayaJl. Citra Raya Niaga No.2Surabaya 60217Phone: +62 31 2975300

 

Jakarta Applicants:

You may purchase sending and return envelope at any of the RPX offices listed below, by referencing shipping account number 758053751 and paying for sufficient postage for delivery to U.S. Embassy Jakarta. For passport renewals, the applicant will need to send their current passport at the U.S. Embassy/Consulate with all the requirements, so that it can be voided upon receipt of the new passport. The voided passport will then be returned with the new passport. Please ensure you have photocopies of your bio page and all necessary visas prior to sending your passport at the embassy. You will not be able to retrieve your passport during this process, so please assess whether you can be without your current passport for 3-4 weeks.

Surabaya Applicants:

by RPX

You may purchase sending and return envelope at any of the RPX offices listed below for delivery to U.S. Consulate General Surabaya. For passport renewals, the applicant will need to send their current passport at the U.S. Consulate with all the requirements, so that it can be voided upon receipt of the new passport. The voided passport will then be      returned with the new passport. Please ensure you have photocopies of your bio page and all necessary visas prior to         sending your passport at the consulate. You will not be able to retrieve your passport during this process, so please assess whether you can be without your current passport for 3-4 weeks.

by TIKI

Delivering passport renewal packages

Customers mail their passport packages to U.S. Consulate General Surabaya through any TIKI branch office.

Receiving passports

1. Customers will receive TIKI authorization form and TIKI representative’s phone number along with email notification from U.S. Consulate General Surabaya when their new passports have arrived and are available for pick up.
2. Customers complete, scan and email TIKI authorization form to U.S. Consulate General Surabaya through SurabayaACS@state.gov and Call TIKI representative’s phone number to notify passport pick up and make payment.
3. Once customers paid TIKI service, TIKI will pick up the passports at U.S. Consulate General Surabaya and mail them to customers.

Picture of Delivering and Receiving Mail-in  DS-82 via TIKI (U.S. Consulate General Surabaya)

The attached locations (PDF – 519 KB) have a participating RPX office and can be reached at the address and phone number provided.

Receiving your Renewed Passport

You should receive your passport by mail/courier within four to six weeks of approval. Your previous, canceled passport will be delivered together with your new U.S. passport along with any original documents you submitted. We are unable to process requests for expedited passport renewal services.

We suggest you use a trackable courier service to submit your application packet to us, so you can track the progress of the delivery. Please wait until your package shows as delivered with your chosen courier service before inquiring with the Embassy as to whether we have received it.

You may check the status of your DS-82 renewal passport application using the Department of State’s U.S. Passport Application Status online application . Please note that shipping time from the printing facility in the United States to Indonesia is typically at least two weeks. Delivery times may vary.

First Adult Passports: For individuals 16 years or older applying for their first full validity passport. Minors under the age of 18 should be accompanied by at least one parent.

Complete and print your passport application form before coming to the Embassy.

Book an appointment using our online service.

On the day of your appointment, come to the Embassy with:

1. An unsigned, but completed form DS-11 (PDF 97KB)
   • Check your choice of: U.S. Passport Book, U.S. Passport Card, or Both
   • Full name must match your previous passport
   • Social Security number is required
   • Email address is legible
   • A local Indonesian phone number is provided
   • Fill in your mailing address with your local Indonesian address and your permanent address on page 2 with your U.S. address.
   • Fill out parents information completely including place and date of birth and citizenship
   • Fill out the emergency contact info.  This should be someone who is not traveling with you (can be family or friends or employee)
2. Your current passport and one photocopy of the biographic page with signature page on the same page.
3. An original and a good copy of the applicant’s U.S. birth certificate or Consular Report of Birth Abroad.
4. Marriage Certificate or Court Order (original and one copy) – if your current name is different from what was recorded in your most recent U.S. passport.
5. A 2”x2” (5cm x 5cm) photo is included that was taken within the last 6 months and has not been used in another U.S. passport. You must not be wearing glasses. See details of passport photo here.
6. One or more of the following items containing your personal information with your signature and a recent photograph that clearly bears an identifiable resemblance of you, with one good copy of them:
   • Valid foreign passport;
   • Valid driver’s license;
   • Valid government identification card.
7. Payment: We accept credit card or Indonesian Rupiah cash. Applicants should consider bringing Indonesian Rupiah cash in case credit card payment is not available. Credit card will be charge in U.S. dollars–Master Card, Visa Card, or American Express. The owner of the credit card must be present to sign the authorization slip – Debit cards are not accepted and there is no ATM in the Embassy. We do not accept U.S. dollars cash.
   There is no expediting service available overseas/outside the United States.
   Fees can be found by visiting the Bureau of Consular Affairs’ Passport Fees website.
8. Progression photos of the applicant (one each year since the current passport issued)

For children and minors under the age of 16, both parents and applicant(s) must be present at the Embassy during the application appointment.

Book an appointment using our online service. On the day of your child’s appointment, both parents and the child must come to the Embassy with:

1. An unsigned, but completed form DS-11 (PDF 97KB).
   • Check your choice of: U.S. Passport Book, U.S. Passport Card, or Both
   • Full name must match your previous passport
   • Social Security number is required
   • Email address is legible
   • A local Indonesian phone number is provided
   • Fill in your mailing address with your local Indonesian address and your permanent address on page 2 with your U.S. address.
   • Fill out parents information completely including place and date of birth and citizenship
   • Fill out the emergency contact info.  This should be someone who is not traveling with you (can be family or friends or employee)
2. Passports (of the child and both parents) along with a copy of each biographic page for each passport and signature page on the same page.
3. A 2”x2” photo is included that was taken within the last 6 months and has not been used in another U.S. passport. You must not be wearing glasses. See details of passport photo here.
4. An original and a good copy of the applicant’s U.S. birth certificate or Consular Report of Birth Abroad.
5. Progression photos of the child (one each year since the current passport issued)
6. Payment: We accept credit card or Indonesian Rupiah cash. Applicants should consider bringing Indonesian Rupiah cash in case credit card payment is not available. Credit card will be charge in U.S. dollars–Master Card, Visa Card, or American Express. The owner of the credit card must be present to sign the authorization slip. Debit cards are not accepted and there are no ATMs in the Embassy. We do not accept U.S. dollars cash. Fees can be found by visiting the Bureau of Consular Affairs’ Passport Fees website.
7. If one of the parents cannot be present for the appointment, the applying parent should present an original signed and notarized DS-3053 (PDF 51KB) along with a copy of the non-present parent’s identification used in the DS-3053. (This must be notarized by a licensed notary public in the United States or at a U.S. Embassy or Consulate abroad. Indonesian notaries are not accepted.)
8. If both parents are not able to be present at the appointment time, the applying guardian should:

1. • present an original signed and notarized DS-3053 (PDF 51KB) along with a copy of the non-present parent’s identification used in the DS-3053 for EACH of BOTH parents. (This must be notarized by a licensed notary public in the United States or at a U.S. Embassy or Consulate abroad. Indonesian notaries are not accepted.)
   • a power of attorney signed by BOTH parents, assigning the guardian to submit the application and come with the child to the U.S. Embassy Jakarta or U.S. Consulate General Surabaya. Your child’s current passport will be returned to you at the end of the appointment.

New parents normally apply for a child’s Consular Report of Birth Abroad (CRBA) and U.S. passport at the same time. For information about the process, please see Birth of a U.S. Citizen.

If your U.S. passport was lost or stolen, please contact one of the American citizen services offices below:

• S. Embassy in Jakarta
  Address: Jalan Medan Merdeka Selatan No. 5. Jakarta Pusat 10110
  Tel.: 021-50831000 ext. 0 (operator); E-mail: jakartaacs@state.gov
• S. Consulate General in Surabaya
  Address: Jalan Citra Raya Niaga No. 2, Surabaya 60217
  Tel.: 031-2975300; E-mail: SurabayaACS@state.gov
• S. Consular Agency in Denpasar, Bali
  Address: Jalan Hayam Wuruk 310, Denpasar, Bali 80235
  Tel.: 0361-233605, After Hours Emergencies: (081) 133-4183; E-mail: CABali@state.gov

 

Before you can have the passport replaced, you must also report the theft or loss to the Indonesian Police and obtain a copy of the report that they prepare.

On the day of your appointment, come to the Embassy on the given day and time with:

1. An unsigned, but completed form DS-11 (PDF 97KB).
   • Check your choice of: U.S. Passport Book, U.S. Passport Card, or Both
   • Full name must match your previous passport
   • Social Security number is required
   • Email address is legible
   • A local Indonesian phone number is provided
   • Fill in your mailing address with your local Indonesian address and your permanent address on page 2 with your U.S. address.
   • Fill out parents information completely including place and date of birth and citizenship
   • Fill out the emergency contact info.  This should be someone who is not traveling with you (can be family or friends or employee)
2. Fill out and sign form DS-64 (PDF 47KB) – Include as much detail as possible about how the passport became lost/stolen.
3. A photocopy of your lost/stolen passport (if any), and/or one of the following items:
   • Previous full validity U.S. passport
   • Certified Birth Record or Consular Report of Birth
   • Naturalization Certificate or Certificate of Citizenship
   • If you are not able to produce documentary proof of U.S. citizenship, the passport officer will interview you and check passport files to determine if you are an American citizen.
4. A 2”x2” photo is included that was taken within the last 6 months and has not been used in another U.S. passport. You must not be wearing glasses. See details of passport photo here.
5. One or more of the following items containing your personal information with your signature and a recent photograph that clearly bears an identifiable resemblance of you, with one good copy of them:
   • Valid foreign passport;
   • Valid driver’s license;
   • Valid government identification card.
6. For children and minors under the age of 16, parents and applicant(s) must be present at the appointment and bring:
   • Passports of both parents along with a copy of each biographic page for each passport and signature page on the same page.
   • An original and a good copy of the child’s U.S. birth certificate/consular report of birth abroad.
   • Progression photos of the child (one each year since the current passport issued)
7. Payment: We accept credit card or Indonesian Rupiah cash. Applicants should consider bringing Indonesian Rupiah cash in case credit card payment is not available. Credit card will be charge in U.S. dollars–Master Card, Visa Card, or American Express. The owner of the credit card must be present to sign the authorization slip. Debit cards are not accepted and there are no ATMs in the Embassy. We do not accept U.S. dollars cash. Fees can be found by visiting the Bureau of Consular Affairs’ Passport Fees website.
8. If one of the parents cannot be present for the appointment, the applying parent should present an original signed and notarized DS-3053 (PDF 51KB) along with a copy of the non-present parent’s identification used in the DS-3053. (This must be notarized by a licensed notary public in the United States or at a U.S. Embassy or Consulate abroad. Indonesian notaries are not accepted.)
9. If both parents are not able to be present at the appointment time, the applying guardian should:

1. • present an original signed and notarized DS-3053 (PDF 51KB) along with a copy of the non-present parent’s identification used in the DS-3053 for EACH of BOTH parents. (This must be notarized by a licensed notary public in the United States or at a U.S. Embassy or Consulate abroad. Indonesian notaries are not accepted.)
   • a power of attorney signed by BOTH parents, assigning the guardian to submit the application and come with the child to the U.S. Embassy Jakarta or U.S. Consulate General Surabaya. Your child’s current passport will be returned to you at the end of the appointment.

1. Any proof of your arrival flights (boarding passes, used ticket) will help the Indonesian Immigration to replace your entry stamp after you receive your replacement passport.

If you are replacing a damaged passport, please book an appointment using our online service.  Please schedule an appointment for each person replacing their passport.

If your full validity passport (ten years validity) has been mutilated/damaged, on the day of your appointment, come to the Embassy with:

1. An unsigned, but completed form DS-11 (PDF 97KB).
   • Check your choice of: U.S. Passport Book, U.S. Passport Card, or Both
   • Full name must match your previous passport
   • Social Security number is required
   • Email address is legible
   • A local Indonesian phone number is provided
   • Fill in your mailing address with your local Indonesian address and your permanent address on page 2 with your U.S. address.
   • Fill out parents information completely including place and date of birth and citizenship
   • Fill out the emergency contact info.  This should be someone who is not traveling with you (can be family or friends or employee)
2. Your current mutilated / damage passport.
3. Prepared affidavit/statement explaining the circumstances under which the damage occurred. Do not sign the affidavit / statement as you will be asked to take an oath and sign in the presence of the consular staff.
4. A 2”x2” photo that was taken within the last 6 months and has not been used in another U.S. passport. You must not be wearing glasses. See details of passport photo here
5. One or more of the following items containing your personal information with your signature and a recent photograph that clearly bears an identifiable resemblance of you, with one good copy of them:

1. • Valid foreign passport;
   • Valid driver’s license;
   • Valid government identification card.

1. For children and minors under the age of 16, parents and applicant(s) must be present at the appointment and bring:
   • Passports of both parents along with a copy of each biographic page for each passport and signature page on the same page.
   • An original and a good copy of the child’s U.S. birth certificate/consular report of birth abroad.
   • Progression photos of the child (one each year since the current passport issued)
2. Payment: We accept credit card or Indonesian Rupiah cash. Applicants should consider bringing Indonesian Rupiah cash in case credit card payment is not available. Credit card will be charge in U.S. dollars–Master Card, Visa Card, or American Express. The owner of the credit card must be present to sign the authorization slip. Debit cards are not accepted and there are no ATMs in the Embassy. We do not accept U.S. dollars cash. Fees can be found by visiting the Bureau of Consular Affairs’ Passport Fees website.
3. If one of the parents cannot be present for the appointment, the applying parent should present an original signed and notarized DS-3053 (PDF 51KB) along with a copy of the non-present parent’s identification used in the DS-3053. (This must be notarized by a licensed notary public in the United States or at a U.S. Embassy or Consulate abroad. Indonesian notaries are not accepted.)
4. If both parents are not able to be present at the appointment time, the applying guardian should:

1. • present an original signed and notarized DS-3053 (PDF 51KB) along with a copy of the non-present parent’s identification used in the DS-3053 for EACH of BOTH parents. (This must be notarized by a licensed notary public in the United States or at a U.S. Embassy or Consulate abroad. Indonesian notaries are not accepted.)
   • a power of attorney signed by BOTH parents, assigning the guardian to submit the application and come with the child to the U.S. Embassy Jakarta or U.S. Consulate General Surabaya. Your child’s current passport will be returned to you at the end of the appointment.
2. Any proof of your arrival flights (boarding passes, used ticket) will help the Indonesian Immigration to replace your entry stamp after you receive your replacement passport.

U.S. citizens in Indonesia should replace a limited emergency U.S passport with a full-validity passport at the U.S. Embassy in Jakarta or U.S. Consulate General in Surabaya.  The replacement will be done at no additional charge if you request it before the emergency passport expires.  Please do not mail your application to a passport agency in the United States. Save time by completing and printing your passport application form before coming to the Embassy.

If the emergency passport belongs to a child under 16, only one parent needs to appear, and the child does not need to come.

If the emergency passport belongs to an adult, the applicant must come in person.

Book an appointment using our online service. Please schedule a different appointment for each person renewing their passport.

Complete and print your passport application form before coming to the Embassy.

Use form DS-5504 and make sure you:

• Completed full name matches your previous passport
• Social Security number is included
• Email address is listed and can be easily read
• Fill in your mailing address with your local Indonesian address, and permanent address on page 2 with your U.S. address.
• A local Indonesian phone number is provided
• On line #9, all other names used since birth (typically a maiden name or previous married name) are listed regardless of whether they have appeared on previous passports

 

On the day of your appointment, come with:

• Appointment confirmation page
• Your completed DS 5504 form
• A 2”x2” photo is included that was taken within the last 6 months and has not been used in another U.S. passport. You must not be wearing glasses. See details of passport photo here.
• Your original, current, limited emergency U.S. passport
• No fee will be charged unless you request your replacement of an emergency passport after it has already expired.  If the emergency passport has expired, you must pay the full fee again with the submission of the DS-82 for adults and DS-11 for children under age 16.
• Payment: We accept credit card or Indonesian Rupiah cash. Applicants should consider bringing Indonesian Rupiah cash in case credit card payment is not available. Credit card will be charge in U.S. dollars–Master Card, Visa Card, or American Express. The owner of the credit card must be present to sign the authorization slip. Debit cards are not accepted and there are no ATMs in the Embassy. We do not accept U.S. dollars cash. Fees can be found by visiting the Bureau of Consular Affairs’ Passport Fees website.

Please see the option for your passport here

Complete and print your passport application form before coming to the Embassy.

Book an appointment using our online service.

Payment: We accept credit card or Indonesian Rupiah cash. Applicants should consider bringing Indonesian Rupiah cash in case credit card payment is not available. Credit card will be charge in U.S. dollars–Master Card, Visa Card, or American Express. The owner of the credit card must be present to sign the authorization slip. Debit cards are not accepted and there are no ATMs in the Embassy. We do not accept U.S. dollars cash. Fees can be found by visiting the Bureau of Consular Affairs’ Passport Fees website.

According to the longstanding policy of the Department of State, no U.S. citizen should be issued more than one valid U.S. passport except under exceptional circumstances specifically authorized by the Department. Applications for second passports are reviewed by Department of State officials in Washington D.C. on a case-by-case basis. If second passport applications are not approved, the application fee is forfeited. No refunds are available. Unlike regular U.S. passports which are valid for ten years, second passports are only valid for two years.

How to apply for a second passport

 

Book an appointment using our online service. Please schedule a different appointment for each person renewing their passport.

 

Complete and print your passport application form before coming to the Embassy.

Use form DS-82 (PDF 85KB), and make sure:

• Completed full name matches your previous passport
• Social Security number is included
• Email address is listed and can be easily read
• Fill in your mailing address with your local Indonesian address, and permanent address on page 2 with your U.S. address.
• A local Indonesian phone number is provided
• On line #9, all other names used since birth (typically a maiden name or previous married name) are listed regardless of whether they have appeared on previous passports
• A 2”x2” photo is included that was taken within the last 6 months and has not been used in another U.S. passport. You must not be wearing glasses.  See details of passport photo here
• Sign and date the application.

 

On the day of your appointment, come with:

• Appointment confirmation page
• Your completed and signed your DS 82 form
• A 2”x2” photo is included that was taken within the last 6 months and has not been used in another U.S. passport. You must not be wearing glasses. See details of passport photo here.
• Your current U.S. passport (photocopies not accepted)
• An official company letter on company letterhead providing a detailed description of the applicant’s need for a second passport, specifically addressing the following points:
  • Job title of the applicant and why that position requires frequent international travel;
  • The destinations to which the applicant will be traveling as well as the duration and frequency of those travels;
  • Examples of restrictive entry policies, short visa validity periods, or prolonged delays in foreign visa processing that prohibit the applicant from traveling as needed for his/her duties.
  • Signed by an authorized representative of the company listing the full name and title of the signor.

• A written statement from the applicant stating why he/she needs a second passport and providing specific examples of how restrictive entry policies, short visa validity periods, or prolonged delays in foreign visa processing have caused or could cause him/her professional or personal hardship. The letter should also contain the three statements below:
  • I am requesting the issuance of a second passport to facilitate my travel to the countries listed on my passport application and in this letter.
  • I understand that a second passport will be limited to a maximum of two years validity and that I may reapply at the end of that period if my need to travel to the aforementioned countries continues.
  • Should either of my two passports be lost or stolen, I will report immediately the circumstances of the loss to Passport Services, or if abroad, to the nearest U.S. embassy, consulate, or consular agency.

• Payment: We accept credit card or Indonesian Rupiah cash. Applicants should consider bringing Indonesian Rupiah cash in case credit card payment is not available. Credit card will be charge in U.S. dollars–Master Card, Visa Card, or American Express. The owner of the credit card must be present to sign the authorization slip. Debit cards are not accepted and there are no ATMs in the Embassy. We do not accept U.S. dollars cash. Fees can be found by visiting the Bureau of Consular Affairs’ Passport Fees website.
• Collection: If your second passport application is deemed complete by the interviewing consular officer, your application will be sent to the Department of State for review. You will be notified in approximately two weeks from the date of submission whether or not your application has been approved. If approved, you will be instructed on how to collect your passport at the Embassy. Expedited passport processing is not available. Please schedule travel plans accordingly.

I need to travel urgently, but my passport is not valid. Can I get an emergency passport?

If you do not have a valid U.S. passport and have an urgent need to travel, the Embassy in Jakarta / Consulate General in Surabaya may be able to issue a limited-validity emergency passport under very specific and limited circumstances.  Failure to plan adequately ahead for business or personal travel does not constitute an emergency.

If you believe you have qualifying circumstances and have attempted to schedule an appointment but have found there were no more slots available, please send us an e-mail to JakartaACS@state.gov or SurabayaACS@state.gov.  Please include the following:

• Name and contact information;
• A description of your situation
• Your paid air ticket

We will reply to you as soon as we can.  We will not be able to accommodate all requests, therefore, it is imperative that you plan well in advance of your trips.

My passport has less than six months validity left, but I need to travel urgently. Can I get my passport Extended?

We are not able to extend passports. If your passport has less than six months validity, you will need to apply for a new passport.

When can I collect my passport?

Once you received an email notification from email JakartaACS@state.gov or SurabayaACS@state.gov, you can reply that email to inform us when you would like to come in to collect your new passport.

If it has been more than two weeks after you submitted your application, but you have not receive any notification, please email us at Jakartaacs@state.gov or SurabayaACS@state.gov.

You may delegate someone to pick up the passport on your behalf once it is ready, by writing an authorization letter   He/she must bring:

• The collection/authorization slip or letter
• A valid government issued photo ID
• Your current passport, which we will cancel and return same day

If there are any doubts regarding the validity of the authorization letter, the applicant will have to come to pick up his/her passport.

Minor passports must be picked up by one of their parents or legal guardians.  The minor applicant does not need to return to the Embassy for passport collection.

Can I get my passport photo taken at the Embassy?

There is no photo booth available at the Embassy or Consulate.  Please identify a reputable passport photo vendor and specify a 2”x2” size.  The photo must have been taken within the last 6 months and not have been used in another U.S. passport. You must not be wearing glasses.  See details of passport photo here.

Must I provide a social security number on the passport application?

You are required to provide your SSN, if you have one, when you apply for or renew a U.S. passport. If you have not been issued a SSN, write zeros in box # 5 of the passport application form you are completing. To apply for a SSN please refer to the information here. If you have a number, but do not remember it, contact the regional office in Manila and request that they email your SSN to our ACS office in Jakarta or Surabaya.

If you fail to provide the information, you are subject to a $500 penalty enforced by the IRS. All questions on this matter should be directed to the nearest IRS office.

May I have someone else submit a passport renewal application for me?

If you are renewing a ten-year validity passport that has not yet expired or expired less than two years ago, and your name has not changed, you may send another person to the Embassy/Consulate to file the application for you.

If you do this, provide this person with a signed letter of authorization stating that you permit them to file a passport application on your behalf. You must sign the DS-82 form yourself; no proxy is allowed. Please note that if the passport official has any question about your eligibility for a U.S. passport, you will be required to appear in person.

If your prior passport expired more than two years ago, you must appear in person.

I reported to the Embassy that my passport was lost, but then I recovered it. May I use it to travel?

Once a passport is reported lost or stolen to the Embassy, it is immediately and automatically cancelled to prevent malafide travelers from using it. Even if you recover your passport, it must be replaced, as you will experience significant problems if you attempt to use it to travel.

The processing time for passport book applications submitted and approved at U.S. consular offices in Indonesia is typically ten days to two weeks (four weeks for passport cards).

You will receive email notification once your new passport book and/or card arrived.  Please reply to the email with the date you can come in to collect your passport.

If you have not received any notification, please email the office where you applied for your passport and give the applicant’s full name:

U.S. Embassy Jakarta: jakartaACS@state.gov

U.S. Consulate General Surabaya: surabayaACS@state.gov