Effective October 1, 2017, the U.S. Embassy in Jakarta and the U.S. Consulate General Surabaya can no longer provides support services for the Social Security Administration.
If you reside in Indonesia and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) located in the Philippines. For more information on their services and how to contact them, please visit their webpage at https://ph.usembassy.gov/u-s-citizen-services/social-security/ .
For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World.
If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.