The U.S. Embassy in Jakarta is prioritizing the processing of immigrant visas of all types and has reallocated resources to process these cases according to the latest health and safety guidelines. In addition, the United States Embassy in Jakarta and Consulate General Surabaya have resumed services for all nonimmigrant visa categories at reduced capacity. While we aim to process cases as soon as practicable, there are likely to be increased wait times for completing such services due to substantial backlogs.
Please arrive only at your exact appointment time – do not arrive early. Practice social distancing and do not stand closely to other applicants who are not members of your immediate family or traveling party. All visitors to the U.S. Embassy or Consulate General must wear a cloth face covering or mask and observe social distancing protocols as established by the Embassy or Consulate General staff. Follow the directions of the U.S. Embassy/Consulate General greeters and guards. If you are experiencing flu-like symptoms or believe you may have been exposed to the novel coronavirus, postpone your appointment by at least 14 days.
Please note that, effective August 26, 2019, there is an additional $220 reciprocity fee for approved F1/F2 student visas. This issuance fee will apply to Indonesian citizens, and is to be paid at the Embassy or Consulate Cashier after the consular officer has approved the F1/F2 student visa. Please see this page for more information https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Indonesia.html.
In addition, as of March 11, 2021, applicants who wish to renew a B1/B2, C1/D, or J visa that expired less than 48 months ago may qualify to renew their visa without an interview through the procedures explained here: https://ustraveldocs.com/id/id-niv-visarenew.asp. If qualified, applicants only need to drop the required documents at an RPX Document Drop-off Location, and do not need to come to the Embassy or Consulate General in person.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
Bahasa Indonesia and English-speaking customer service agents are ready to assist you Monday – Friday from 8:00am to 8:00pm. The call center is closed for Indonesian and U.S. holidays.
Required Information: Please have all of the following information on hand before contacting the call center.
- The visa applicant’s first and last name
- The visa applicant’s passport number
- The visa applicant’s date of birth
- The visa applicant’s email address
- The U.S. Embassy/Consulate where the visa applicant will appear for an interview
If you do not have all of the information listed above then the call center will not be able to help you. Please collect the missing information and then call back.
- Telephone: Please contact a customer service representative using one of these telephone numbers.
Indonesia Callers: If you are in Indonesia, please call: +62-21-5083-1000 and +62 889 7717 0660.
International Callers: Applicants calling from the United States can reach a customer service representative at +1 703 520 2237. Hours of operation in the continental U.S. are 9pm-9am EST.
- Chat (8:00 a.m. to 8:00 p.m.): To chat with a customer service representative, please click here. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.
- Click to Call – If you are calling from Indonesia and would like our service to call you, please see here for more information.
- Skype: To use Skype to speak to a customer service representative from 8:00am to 8:00pm., please add a new contact to your Skype account with the Skype name ustraveldocs-indonesia.
- Email: To reach a customer service representative via email, please write to us at: email@example.com
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions