“All nonimmigrant visa application fee (also known as the MRV fee) payments made on or after October 1, 2022, are valid for 365 days from the date a receipt is issued for payment of the MRV fee. Applicants must schedule an interview appointment or submit an interview waiver application during this 365-day period. Please note applicants must only schedule their interview or submit their waiver application within the 365-day period. There is no requirement the interview must occur during the 365-day period. All receipts for payment of MRV fees issued before October 1, 2022, were extended until September 30, 2023, and remain valid until this date.”
Please arrive only at your exact appointment time – do not arrive early. Practice social distancing and do not stand closely to other applicants who are not members of your immediate family or traveling party. All visitors to the U.S. Embassy or Consulate General must wear a cloth face covering or mask and observe social distancing protocols as established by the Embassy or Consulate General staff. Follow the directions of the U.S. Embassy/Consulate General greeters and guards. If you are experiencing flu-like symptoms or believe you may have been exposed to the novel coronavirus, postpone your appointment by at least 14 days.
Please note that, effective August 26, 2019, there is an additional $220 reciprocity fee for approved F1/F2 student visas. This issuance fee will apply to Indonesian citizens, and is to be paid at the Embassy or Consulate Cashier after the consular officer has approved the F1/F2 student visa. Please see this page for more information https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Indonesia.html.
In addition, as of March 11, 2021, applicants who wish to renew a B1/B2, C1/D, or J visa that expired less than 48 months ago may qualify to renew their visa without an interview through the procedures explained here: https://ustraveldocs.com/id/id-niv-visarenew.asp. If qualified, applicants only need to drop the required documents at an RPX Document Drop-off Location, and do not need to come to the Embassy or Consulate General in person.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories on travel.state.gov to determine which visa category might be appropriate for your purpose of travel to the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
Bahasa Indonesia and English-speaking customer service agents are ready to assist you Monday – Friday from 8:00am to 4:00pm. The call center is closed for Indonesian and U.S. holidays.
- Telephone: Please contact a customer service representative using one of these telephone numbers.
- Indonesia Callers: If you are in Indonesia, please call: +62 21 30717631 and +62 889 7717 0660.
- International Callers: Applicants calling from the United States can reach a customer service representative at +1 703 520 2237. Hours of operation in the continental U.S. are 9pm-5am EST.
- Email: To reach a customer service representative via email, please write to us at: firstname.lastname@example.org
There are other methods to contact the call center, please see here for more information.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions